Refund Policy

A legal disclaimer

Returns & Refunds Policy

Returns

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your item.

To exercise your right to cancel, please contact us within 14 days of delivery. Returned items must be sent back within 14 days of notifying us of your cancellation.

Items should be returned in their original condition and packaging where possible.

Customers are responsible for the cost of returning unwanted items unless otherwise agreed.

Refunds

Once we receive and inspect your returned item, we will process any refund due within 14 days.

Refunds will be made using the original payment method.

Where required by law, the original standard delivery charge will also be refunded.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, or incorrect, please contact us as soon as possible after receiving it.

Depending on the circumstances, we may offer a repair, replacement, or full refund in accordance with your statutory rights under UK consumer law.

Personalised and Custom-Made Jewellery

Personalised, custom-made, or bespoke items cannot usually be returned or refunded unless they are faulty, damaged, or not as described.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us using the details provided on our Contact page.

For hygiene reasons, earrings for pierced ears may not be eligible for return unless faulty.